SBT Customer Care clients benefit our holistic service:
ODIN Support Centre – 1st, 2nd & 3rd Line
- Cutting edge real live people helpdesk support from our responsive and highly knowledgeable team is available 24/5 Monday to Friday.
- Support requests are automatically tracked and the user updated by email at every phase of an enquiry until closure, ensuring complete clarity.
- Frequently Asked Questions resolved in seconds using our sophisticated automated email reply facility.
ODIN Academy
- Bespoke turn-key training solutions tailored to individual and business needs drawing on all aspects of the Product Lifecycle Management process from basic technical skills to industry best practises.
- A choice of Self Teach, Virtual or Classroom (on or off-site) sessions arranged via our team of specialists.
- Access to a complimentary library of informative, instructional videos detailing how to perform key system tasks.
Ask ODIN
- An industry leading, continuously updated, knowledge centre solution available to you 24/7.
- All enquiries are tracked to present you with most likely solutions first.
ODIN is completely flexible and responsive to the needs of our clients to ensure that rapid, measurable knowledge transfer can take place without compromising on effectiveness. The implementation and training of the application is different from adoption and it is in this regard that ODIN will support and excel given its superior domain expertise.